Customer Testimonials

Often customers will write to us regarding their purchase. Below are just a few received, obviously we can not publish telephone numbers or an address to safeguard their privacy. All of the comments are unsolicited by us. If you have purchased from us and would like to make a comment regarding the service we have provided or on the product then please feel free to drop us an email.
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DD322FW "Simple"

Thank you – it arrived safely.  Very efficient service!

Rosemary Burslem

Administrator 

For and on behalf of

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DD322FW "Simple"

Good evening Richard,

Just a note or two about the dehumidifier I received this morning. First impressions were good , very compact and light with an easy to understand instruction book , very good removable fine filter arrangement and 'simple' controls (the name is fitting). I have to say it was pressed into service about an hour after it arrived as my Wife dried the first load of washing with it. I am happy with how quiet it is on normal fan speed and truly amazed at the speed with which it carried out the task, I would guess the clothes were dry in around half the time that the old ADD 20 would have taken. (Which was done on low speed)

The best news is my Wife is very happy with all aspects of the unit and she is also able to move it around very easily which was not true of the ADD 20. This of course a bonus as it saves me a job ! Thanks for your helpful advice and guidance over the past week or two. I hope the unit gives us good service for a while to come.

Best Regards 
Martin Wilson

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Ruby Dry Dehumidifier

We have received our RubyDry this morning and it is purring along happily.  Thank you so much for your extremely swift despatch.   This is the second unit ordered from you (first one 2 years ago)...and will certainly pass on reports of your good service to others.  We find the Ruby is much more efficient and quieter than our heavy old compressor unit.  Excellent!

 

Kind regards,  Anne Larder

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Daitsu Dehumidifier

Many thanks Richard.
 
I've followed your "defluffing" advice, and last night (after its first 24 hr session to compare with previous performance) it seems to be working fine again. Can I add a commendation of your old style customer service, with tailored practical and personal advice. It's a welcome change for what passes for customer service in most places. 
Thanks again and I hope things are less hectic for you for a bit.
 
Cheers 
Jon
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Daitsu Dehumidifier 

I would like to place on record my utmost satisfaction with your after sales service. I purchased a Daitsu dehumidifier earlier this year and when I came to use it again the compressor was faulty. You arranged for it to be collected and another one was sent within a few days. I am very pleased with the new one, which seems to work much better than the first one.
Once again I would like to say a big thank you to everyone that brought this matter to such a speedy and successful conclusion.
I would have no hesitation in recommending you and your products.
 
Thank you, 
D.G. Miller
Devon
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Ruby Dry Dehumidifier

Dear Sir,

May I take this opportunity to say thank you for the excellent service you gave us when you supplied the new dehumidifier after our original one was damaged by an electrical surge in our supply. Again you replaced the first machine you sent when that developed a fault. That replacement arrived on the Monday as you promised, and from memory I think the delivery time was forty-eight hours.
Fantastic service every time.
 
Yours Faithfully
F J N Ellis
Cornwall
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Ebac Amazon 15L
 
We are now delighted, with the new amazingly quiet dehumidifier, and  with the service we got from your company. We are retirees and somewhat nervous about buying on the web especially when the first was defective, but you were a pleasure to deal with and I would recommend your company to anyone.

Thank you
Colin Woodhouse
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Ebac 2650e

Dear Sirs,

I write to say a big "Thank you" for your excellent service during my purchase of the Ebac 2650E Dehumidifier. I am very impressed. Well done to you all !

Best regards,
Bob Isle.
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XDry Dehumidifier
 

Hi Richard

Thank you very much for delivering the XDry yesterday – It’s very smart and simple enough for anybody to use without instructions! I installed it straight away in the loft with it’s settings on max - Wow! What an airflow from it – I was used to our old compressor dehumidifier which hardly moved the air at all – I removed 1.5 to 2 ltrs from it yesterday early evening and 3.5 ltrs this morning. The condensation has gone from the roof and the loft boarding is almost dry. 

I will leave it going on max for a few more days just to dry out any residual damp in the insulation and then set it down to auto for a few weeks while we try to figure out where all the moisture is coming from. 

Thank you once again for a great product and very fast service – I’m very happy after our chat that I chose the XDry rather than waiting to see if we could get the cheaper model from somewhere! 

Edward Wright.

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Ruby Dry Dehumidifier
 
Dear aircontrol systems,

Thank you for your professional service with my order.  I received brilliant communication from your sales department, who told me when the product would be sent out. I would be very pleased to recommend your company and give positive feedback.
The product is excellent.
 
Kind regards
Nicola Caine
nscaine@hotmail.co.uk
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Mitsubishi Dehumidifiers

Dear Sir/Madam
 
I am just writing to say thank you for the brilliant service you've provided. We ordered a dehumidifier late on Sunday afternoon and it arrived at work, as requested, early Tuesday morning.
 
Thanks again. 
With kind regards 
Mrs Sue Kite
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Ruby Dry Dehumidifier
 
Hi
 
I would just like to say that dealing with you guys was a pleasure. The on-line ordering was straight-forward, and the customer service was exceptional. The advise from Richard was great too. I received my order the very next day as promised. I purchased the Ruby Dry as recommended and it hasn't failed to impress. Thanks for everything. It was a pleasure dealing with a company that looks after its customers.
 

Regards, 

Zakir Musa

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